✨ TERMS OF SERVICE & IMPORTANT INFORMATION ✨

Thank you for trusting and visiting our store! To ensure a fair and transparent shopping experience, please read all the terms below carefully. By making a purchase, you acknowledge that you have read, understood, and agreed to all these regulations.

🔒 1. MANDATORY USAGE RULES

These are the most important rules to ensure stable account operation and your warranty rights.

⭕️Shared Account: This is a shared account, not a personal one.

⭕️DO NOT CHANGE INFORMATION: It is strictly forbidden to change any account information, including: email, password, profile, payment settings, etc.

⭕️USE IMMEDIATELY: Please only purchase an account when you are ready to use it right away.

⭕️DEVICE LIMITATION: We recommend using the account on only one device at a time to avoid conflicts.

⚠️ Warning: Violation of any of the above rules will result in the account being permanently locked and the warranty immediately voided without prior notice.

🛡️ 2. WARRANTY POLICY

✅ Warranty Period: The warranty period is flexible, ranging from 24 hours to 12 months depending on the product type. Please check the description of each product carefully for the exact warranty period.

✅Warranty Coverage: We only provide warranty for issues related to inability to log in (incorrect username/password) at the time of account delivery.

📹 3. REPLACEMENT REQUEST PROCESS

If an account encounters an error within the warranty scope, we will replace it within 24 hours. To request a replacement, you MUST provide video evidence.

Requirements for Video Evidence:

☑️The video must record the entire process from when you complete the payment until you log in and discover the error.

☑️The video must be continuous, clear, unedited, and uncut.

☑️ The video must clearly display a timestamp throughout the recording.

❌ Any request without valid video evidence will not be processed.

⭐ 4. REVIEW POLICY

Contact Before Reviewing: If you encounter any issues, please contact our support team first.

❗ Any negative review submitted without prior contact will void the warranty. We do not support refunds or replacements in this case.

🎧 5. SUPPORT & CONTACT

We are always ready to assist you as quickly as possible!
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⚡️⚡️ Support Hours: Support is almost immediate, except during the break from 00:00 to 08:00 AM (GMT+7).⚡️⚡️

🔔 Official Support Channels:
📢 Create a Ticket: The best way to get support is to create a Ticket via Discord or CRISP and attach your Order ID.

✔️ Telegram: @candystore16

✔️ Discord Server: https://discord.gg/vTb599S2cf

Announcement Channel: Join our Telegram channel to receive daily updates and announcements: https://t.me/candystorecc.